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How to Find, Audit, and Cancel Unwanted Subscriptions

A step-by-step guide to finding every SaaS, AI, and enterprise subscription your company pays for, deciding what to keep, and cancelling the rest with Nicklpass.

To find and cancel unwanted subscriptions, use Nicklpass to first discover all active software by connecting your workspace, running usage collection, and syncing Plaid. Its dashboard shows what you're paying for, who's using each tool, where licenses go unused, and which subscriptions aren't delivering value. Ongoing monitoring and governance is then what keeps you in control of what to keep, optimize, or cancel.

How can I find out what subscriptions I have and cancel them

Step 1Connect your systems to Nicklpass

To find and audit subscribed SaaS, AI and digital tools, first complete your guided Nicklpass set up by connecting your email, downloading the extension, and connecting Plaid.

Nicklpass setup dashboard showing the browser-extension installation step, buttons to download and log in to the extension, and additional steps for connecting Plaid, inviting users, and enrolling the organization
Complete the guided Nicklpass setup to begin securely tracking software usage and spend.

If you're setting up an enterprise dashboard, connect your directory and remotely install the Nicklpass extension across your entire company in one go with administrator privileges.

Nicklpass onboarding step titled Enroll your organization, explaining that administrators can connect their directory and remotely install the browser extension across the company
Connect your organization's directory and deploy the Nicklpass extension company-wide.

Plaid and QuickBooks transaction data help Nicklpass identify recurring software and AI charges, including purchases outside central procurement.

Step 2Unlock your custom ROI dashboard

Completing authentication and integration provides you with an ROI dashboard, displaying:

1What you're spending every month

See your total AI, SaaS, and software spend in one place, know which tools, teams, or users are driving costs, and spot subscriptions you're paying for but barely using.

A six-year study of 162 pricing structures across 30 SaaS products found that the average number of add-ons rose 363%. Source ↗

2What you'll spend this year

Get a view of your yearly software costs, plan ahead for renewals and upcoming expenses, and avoid surprise bills.

A study of eight frontier AI models found that identical agentic tasks could consume up to 30× more tokens from one run to another, making usage-based AI spending difficult to forecast. Source ↗

3Who's using what

See everyone with access to your tools, know who's active, inactive, or underusing licenses, and make sure you're not paying for seats nobody uses.

One doctoral study estimated that 60–70% of installed ERP systems were underutilized, based on the proportion of available software modules organizations actually used. Source ↗

4Spend vs. actual usage

Compare what you're paying with what you're using, find expensive tools that aren't being adopted, and understand which subscriptions are actually worth it.

A case study using real organizational software-usage data found that optimizing the mix of named-user and floating licenses could reduce a license portfolio's cost by roughly $36,500 while maintaining similar access and utilization. Source ↗

5Your biggest spend drivers

See which apps are costing you the most, track where your budget is going month over month, and make smarter renewal and negotiation decisions.

A 2026 study analyzing 21,266 firm-year observations found the five largest suppliers accounted for an average of 35.82% of a company's total annual purchases, with the single largest supplier accounting for 18.52%. Source ↗

6Your power users

Find the people getting the most value from your tools, identify teams leading adoption, and learn what good usage looks like.

Microsoft found that its heaviest Teams users — the top 5% — used Copilot to summarize eight hours of meetings in one month, equivalent to an entire working day. Source ↗

7Your most used tools

See which apps your team actually relies on and double down on tools creating real value.

A Harvard Business School working paper analyzing 103 million application events found the median employee switched between applications 814 times per workday. Source ↗

8Your least used tools

Find apps collecting dust and cut unnecessary licenses to reduce wasted spend.

Nicklpass ROI dashboard displaying monthly spend of $4,645, projected annual spend of $55,740, 11 total users, a spend-versus-usage chart, highest-spend applications, top users, most-used tools, and least-used tools
The Nicklpass ROI dashboard tracks monthly software spend, projected annual costs, usage, and the applications driving the most expense.

Plus, get extra ROI insights

License Health. Are you using what you're paying for?
License Management. Are the right people getting access?
Cost Per User. What does each tool really cost you?
Team Spend. Which teams are driving software costs?
Usage Trends. Is adoption growing or dropping?
Tool Overlap. Are you paying for tools that do the same thing?
Savings Opportunities. Where can you cut costs without losing value?
AI Adoption. How your teams use AI and where it's making an impact.

Step 3Review your subscription inventory and identify waste

Using the above insights, review all active subscriptions and categorize them into:

KeepTools that are actively used and delivering value — high adoption, frequent usage, most licenses active, clear business impact.
OptimizeTools with unused seats, duplicate functionality, or downgrade opportunities — low seat utilization, overlapping features, unused capabilities.
CancelTools with low usage, no clear owner, or no business value — inactive users, minimal engagement, unnecessary spend.
Nicklpass Applications dashboard showing a searchable table of software tools with columns for users, active time, sessions, page views, usage, and spend
Review all company applications, usage activity, and software spend from one dashboard.

Look for signals such as:

1. Unused licenses → Reclaim licenses or cancel seats that are no longer needed.

Keep if licenses are actively assigned and regularly used; optimize by reducing unused seats or reassigning them to other people in your org.

2. Duplicate applications solving the same problem → Consolidate tools and keep the platform that provides the most value.

Keep the tool with higher adoption, better ROI, and stronger feature usage; cancel redundant alternatives.

3. Expensive tools with low adoption → Optimize the plan, reduce seats, or consider cancellation.

Keep if the tool has high business impact and frequent usage; downgrade or cancel if adoption remains low.

4. Former employees still assigned licenses → Remove access and reclaim unused licenses.

Keep only licenses assigned to active users with ongoing business needs.

5. Upcoming auto-renewals → Review usage and decide whether to keep (high adoption, strong ROI, business-critical), optimize (unused seats, downgrade opportunities), or cancel (low usage, no clear owner) before renewal.

Step 4Analyze usage and calculate savings opportunities

For each subscription, review:

1Monthly and annual spend

See exactly where your money is going, what each tool costs you every month and year, and which subscriptions are eating up your budget.

"Salesforce is costing $25K/month and represents 35% of total SaaS spend. Consider reviewing usage, negotiating pricing, or consolidating licenses to reduce unnecessary costs."

2Number of active users

Know who's actually using each tool, who isn't, and whether you're paying for seats that are just sitting there.

"200 licenses purchased, but only 120 active users. Remove 80 unused seats, reassign licenses, or adjust your subscription tier to match actual demand."

3Last usage activity

Spot tools that haven't been touched in weeks or months and find subscriptions that might be collecting dust.

"45 users haven't logged into this platform in 90+ days. Review inactive accounts, identify owners, and consider removing unused licenses."

4Cost per active user

Understand what each active user is really costing you and whether the tool is worth the money you're putting into it.

"This tool costs $150 per active user/month, but only 20% of employees use it regularly. Evaluate whether to downgrade, renegotiate, or replace the tool."

5Feature adoption

See if your team is actually using the features you're paying for or if you're paying for bells and whistles nobody needs.

"Only 10% of users are using premium AI features included in your plan. Consider moving to a lower tier or improving adoption through training."
Nicklpass Licenses dashboard with summary cards for total licenses, assignment rate, utilization rate, and inactive seats, plus controls to upload license data, review requests, and add licenses
Manage software licenses, monitor seat utilization, and identify inactive subscriptions.

Step 5Take action on unwanted subscriptions

Once subscriptions are identified:

1.Remove inactive users. Clean up accounts that haven't been used recently and eliminate unnecessary access points.
2.Reclaim licenses. Recover unused seats and reassign them to active users or reduce your license count.
3.Cancel unnecessary plans. Remove subscriptions that no longer provide business value or have low adoption.
4.Disable auto-renewals. Prevent unwanted renewals and create a review checkpoint before committing to another billing cycle.
Nicklpass Users dashboard with search and usage filters, a recommendation to review the Legal team, and a user table showing applications, active time, sessions, page views, usage status, and estimated spend
Compare software access, activity, usage, and estimated spend across users and teams.

Step 6Track savings and maintain subscription governance

Software waste often returns when there is no ongoing monitoring.

Nicklpass user profile showing the Control Panel Admin role, application access, activity, and estimated monthly spend
View an individual user's role, application access, activity, and estimated monthly spend.

Set up recurring reviews to:

·Monitor new software purchases
·Detect unused licenses automatically
·Track monthly software spend
·Prevent duplicate purchases
·Maintain an accurate software inventory

Step 7Optimize future purchases through the Nicklpass Buyer Club

After identifying unnecessary subscriptions and reducing software waste, use the Nicklpass Buyer Club to find the right software, unlock better pricing, consolidate subscriptions, avoid duplicate tools, and manage all approved purchases from one place.

Nicklpass Buyer Club page featuring an AI software-request field and procurement opportunities, including a recommendation to consolidate ChatGPT licenses and a deal for Linear Standard
Use Buyer Club AI to find, consolidate, and procure the software your team needs.

What is the hardest subscription to cancel?

The hardest subscriptions to cancel are usually enterprise tools with auto-renewals (Salesforce, Adobe, ServiceNow), since renewal windows are easy to miss and contracts often lock in another billing cycle; tools with unclear ownership (a forgotten HubSpot, GitHub Enterprise, or AI subscription with no accountable owner), since nobody is responsible for reviewing usage or cancellation decisions; unused licenses (inactive seats in Figma, Zoom, Jira, or ChatGPT Enterprise), where companies keep paying for access nobody needs; or tools with deep integrations (Okta, AWS, Snowflake) that multiple teams depend on, where removing them risks disrupting critical workflows.

How to cancel subscriptions that won't cancel?

For subscriptions that are difficult to cancel, start by reviewing contract terms and renewal dates — checking Salesforce, Adobe, Microsoft, or other enterprise agreements for cancellation windows, notice periods, and auto-renewal clauses. Next, revoke user access through identity controls (removing inactive users from Okta, Microsoft Entra ID, Google Workspace, or similar systems), remove payment authorizations (stopping recurring card payments or purchase approvals linked to unused subscriptions), reclaim licenses (recovering unused seats from tools like Slack, Figma, Jira, or ChatGPT Enterprise), and submit formal non-renewal requests before deadlines expire.

Final thoughts

Subscription creep is a core governance and operational challenge. As organizations continue to adopt specialized SaaS applications, AI models, research tools, and publisher subscriptions, maintaining visibility requires an automated, centralized platform.

See what Nicklpass is building

Connect your spend and your workspace, and see the gap between what you pay for and what gets used.