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Chrome Extension FAQs

I’m having trouble logging into the NICKLpass extension. Can you help?

• Of course! Right-click on the extension and click “Manage Extensions.” Under the section called “Site access,” check the box “On all sites” and try logging in to the extension again. If that doesn’t work, try resetting your password.
  
• Still can’t log in? Let’s make sure you’re running the latest version of the extension. Go to the NICKLpass page on the Chrome store, remove the extension, and add it again.
  
• If all else fails, you can always email us at support@nicklpass.com. We’re here to help!
  

What do I do if I can’t reset my password?

• Still can’t log in? Let’s make sure you’re running the latest version of the extension. Go to the NICKLpass page on the Chrome store, remove the extension, and add it again.
  

How do I change my email?

• Get in touch with your company administrator. They can work with your NICKLpass Account Manager to update your email.
  

Why don’t I see the NICKLpass extension on my browser?

• Once you’ve downloaded the Chrome extension, click on the puzzle piece next to your search bar and pin NICKLpass to your browser.
  

How can I get the latest version of the extension?

• Go to the NICKLpass page on the Chrome store, remove the extension, and add it again. You’re good to go!
  

How do I adjust my Chrome permissions for the extension?

• Right-click on the extension and click on “Manage Extensions.” Under the section called “Site access,” check the box “On all sites.”
  

Does the NICKLpass extension block any of my other extensions?

• Nope!
  

Which browsers are compatible with NICKLpass?

• The NICKLpass extension is a Google Chrome extension, but you can also use it on Microsoft Edge and Brave Browser.
  

Can I use NICKLpass on my phone or tablet?

• Yes! Our application is currently in beta. If you’d like to join our beta group, sign up here →
  

What if I’m using a password manager?

• It’s very likely your password management tool is blocking the extension. But don’t worry, there’s a workaround for this!
  If you use Dashlane, LastPass or OnePassword please click here
  

Why isn’t it letting me read articles?

• First, let’s make sure you have access to the publication you’re trying to read. Click on the NICKLpass extension and make sure the publication appears in the drop down. If you don’t see it in the list, get in touch with your company administrator to make sure you still have access.
  
• If the publication appears in the list, click on the publication and try to navigate to the article you were looking for. This should log you in.
  
• If you’re still having trouble, close the tab and log out of the extension. Head over to the NICKLpass page on the Chrome store, remove the extension, and re-add it to Chrome.
  
• Remember, you can always contact us at support@nicklpass.com.
  

I’m on a free trial. Why isn’t it letting me read articles?

• Your free trial could’ve expired. Email sales@nicklpass.com to get set up with a paid plan. If you’re still within your trial window and having trouble reading articles, email support@nicklpass.com.
  

Am I missing a publication?

• Check with your company administrator to make sure your team still has access to that particular publisher. If you’ve confirmed with them that you do have access and it’s not appearing in your NICKLpass, ask them to contact your NICKLpass Account Manager.
  

I have an individual subscription to a publication. Can you add it to my NICKLpass?

• We sure can! Have your company administrator reach out to your NICKLpass Account Manager to make this happen.
  

How can I get access to more publications?

• Get in touch with your company administrator. They can work with your NICKLpass Account Manager to give you access to more publications. Woohoo!
  

Who do I contact with my billing questions?

• Email us at billing@nicklpass.com.
  

What’s your privacy policy?

• Here it is →
  

What are your terms and conditions?

• Read them here →
  

NICKLpass Lite FAQs

Can I share an article with a colleague even if they don’t have a NICKLpass account?

• Yes! Navigate to the article you’d like to share and click on the NICKLpass logo on the bottom right. Enter your colleague’s email address and we’ll send them an email with a link to the article. They’ll be able to read the article once.
  

2- If I share an article with my colleague, can they forward it to someone else?

• No. Only users with a NICKLpass account can share articles.
  

1- My colleague who has NICKLpass shared an article with me. Does that link expire?

• No. The link doesn’t expire so you can read the article now or six months from now. However, keep in mind the link is only valid for a one-time read - so once you click the link, make sure to read the article! If you ever want to go back and read it a second time, you’ll have to ask your colleague to re-share.
  

2- Someone shared an article with me. Can I read other articles from that same publication?

• Yes! If you have a premium subscription to the publisher, you can keep reading other articles on their site. If you’re not a paying subscriber, you can purchase your own NICKLpass to get full access.